Pricing and plans

FLEXIBLE, TRANSPARENT PRICING THAT ADAPTS TO YOUR NEEDS

Mangrove Plan

$50 BSD /month
Pricing includes coverage for users
  • Mangrove Plan includes:
  • - Sign up for a year and get 1 Month Free
  • - 3 incidents per month
  • - Response Time within 2 hours
  • - Remote Support Only
  • - Assist with virtual classrooms/e-learning/and virtual meetings
  • - Assist with WIFI and Network setup
  • - Assist with Printer and Application issues
  • - Manage Backups
  • - 8am - 8pm, 7 days a week

Mahogany Plan

$150 BSD /month
Pricing includes coverage for users
  • Mahogany Plan includes:
  • - Sign up for a year and get 1 Month Free
  • - 9 incidents per month
  • - Response Time within 2 hours
  • - Remote Support only
  • - Assist with virtual classrooms/e-learning/and virtual meetings
  • - Assist with WIFI and Network setup
  • - Assist with Printer and Application issues
  • - Manage Backups
  • - 8am - 8pm, 7 days a week

Lignum Plan

$350 BSD /month
Pricing includes coverage for users
  • Lignum Plan includes:
  • - Sign up for a year and get 1 Month Free
  • - 24 incidents per month
  • - Response Time within 1 hour
  • - Remote Support only
  • - Assist with virtual classrooms/e-learning/and virtual meetings
  • - Assist with WIFI and Network setup
  • - Assist with Printer and Application issues
  • - 1 Schedule Preventative Maintenance check/ year
  • - Manage Backups
  • - 8am - 8pm, 7 days a week

Mangrove Plan

$550 BSD /year
Pricing includes coverage for users
  • Mangrove Plan includes:
  • - 1 Month Free
  • - 5 incidents per month
  • - Response Time within 2 hours
  • - Remote Support Only
  • - Assist with virtual classrooms/e-learning/and virtual meetings
  • - Assist with WIFI and Network setup
  • - Assist with Printer and Application issues
  • - Manage Backups
  • - 8am - 8pm, 7 days a week

Mahogany Plan

$1650 BSD /year
Pricing includes coverage for users
  • Mahogany Plan includes
  • - 1 Month Free
  • - 15 incidents per month
  • - Response Time within 2 hours
  • - Remote Support only
  • - Assist with virtual classrooms/e-learning/and virtual meetings
  • - Assist with WIFI and Network setup
  • - Assist with Printer and Application issues
  • - Manage Backups
  • - 8am - 8pm, 7 days a week

Lignum Plan

$3850 BSD /year
Pricing includes coverage for users
  • Lignum Plan includes:
  • - 1 Month Free
  • - 30 incidents per month
  • - Response Time within 1 hour
  • - Remote Support only
  • - Assist with virtual classrooms/e-learning/and virtual meetings
  • - Assist with WIFI and Network setup
  • - Assist with Printer and Application issues
  • - 1 Schedule Preventative Maintenance check/ year
  • - Manage Backups
  • - 8am - 8pm, 7 days a week

DISCLAIMER:
– Additional cost for on premise/site visits
– Contact Us for 24/7 support and unlimited remote support
– Monthly bill does not include VAT

FAQ

FREQUENTLY ASKED QUESTIONS ABOUT PRICES

Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, NSCG Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means NSCG acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations. In addition, when you sign up for one of our plan’s it determines our response time to you.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What is our refund policy?

If you are not satisfied with the level of service we provide during the period when you purchase one of our subscription packages, we will refund you 40% of the cost within 14 days of your purchase.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, NSCG makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customise each service package for your unique business, so you only pay for what you need. NSCG serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.